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Customer Focus – We depend on our customers and understand their current and future needs. We meet customer requirements while exceeding customer expectations.
Quality Leadership – We have established a unity of purpose and direction, creating a quality culture in which ALL stakeholders are aligned towards achieving quality objectives.
Engaged People – At all levels, people are the essence of our organization. We completely engage our people’s capabilities for the organization’s and ultimately the customer’s benefit.
Process Approach – Managing activities and related resources as a process, we achieve desired results more efficiently.
System Approach – We identify, understand, and manage interrelated processes as a system, thereby achieving desired results more effectively.
Continual Improvement – Is a permanent, enterprise objective.